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textarea{background:#0f172a;border-color:#334155;color:#fff}.chat-input-area textarea:focus{border-color:#3b82f6}.send-btn{background:#3b82f6;color:#fff;border:none;width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:.2s}.send-btn:hover{background:#2563eb;transform:scale(1.05)}.send-btn:disabled{background:#94a3b8;cursor:not-allowed;transform:none}.loading-dots{display:flex;gap:4px;padding:10px;align-self:flex-start}.loading-dots span{width:6px;height:6px;background:#64748b;border-radius:50%;animation:bounce 1.4s infinite ease-in-out both}.loading-dots span:nth-child(1){animation-delay:-.32s}.loading-dots span:nth-child(2){animation-delay:-.16s}@keyframes bounce{0%,80%,to{transform:scale(0)}40%{transform:scale(1)}}@media(max-width:480px){.support-chat-window{width:280px;height:420px;bottom:70px}}.dashboard-layout{display:flex;min-height:100vh;background:var(--aj-neutral-light, 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svg{width:24px;height:24px}.mobile-brand{display:flex;align-items:center;gap:10px}.mobile-logo-box{width:32px;height:32px;background:var(--color-secondary-2);border-radius:6px;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:16px;color:#fff}.mobile-brand-text{font-size:16px;font-weight:600;color:#fff}.sidebar-overlay{display:none;position:fixed;inset:0;background:#00000080;z-index:99}.sidebar-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid 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ease;display:flex;align-items:center;gap:8px}.btn-new-ticket:hover{filter:brightness(1.1);transform:translateY(-1px)}.modal-overlay-new{position:fixed;inset:0;background:#0009;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:2000;display:flex;justify-content:center;align-items:center;padding:20px}.modal-content-new{background:var(--ticket-modal-bg);width:100%;max-width:550px;border-radius:16px;border:1px solid var(--ticket-border);box-shadow:0 20px 50px #0000004d;overflow:hidden;max-height:90vh;display:flex;flex-direction:column}.modal-header-new{padding:20px 24px;border-bottom:1px solid var(--ticket-border);display:flex;justify-content:space-between;align-items:center}.modal-header-new h3{margin:0;font-size:18px;color:var(--ticket-text)}.btn-close-modal{background:transparent;border:none;color:var(--ticket-muted);font-size:24px;cursor:pointer;padding:0;line-height:1}.modal-body-new{padding:24px;overflow-y:auto}.form-group-new{margin-bottom:20px}.form-group-new label{display:block;font-size:13px;font-weight:600;color:var(--ticket-muted);margin-bottom:8px}.form-control-new{width:100%;padding:12px 40px 12px 14px;background:var(--ticket-input-bg);border:1px solid var(--ticket-border);border-radius:8px;color:var(--ticket-text);font-family:inherit;font-size:14px;transition:all .2s ease;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;background-size:16px}.dark .form-control-new{background-color:#ffffff0d}.form-control-new option{background-color:var(--ticket-card-bg);color:var(--ticket-text)}.form-control-new:focus{outline:none;border-color:var(--aj-primary-2);box-shadow:0 0 0 3px #46c1b333}.modal-footer-new{padding:20px 24px;border-top:1px solid var(--ticket-border);display:flex;justify-content:flex-end;gap:12px}.btn-cancel-new{padding:10px 18px;background:transparent;border:1px solid var(--ticket-border);color:var(--ticket-muted);border-radius:8px;font-weight:600;cursor:pointer}.btn-submit-new{padding:10px 18px;background:var(--aj-primary-2);color:#fff;border:none;border-radius:8px;font-weight:600;cursor:pointer}.tickets-list-new{display:grid;grid-template-columns:repeat(auto-fill,minmax(350px,1fr));gap:20px}.ticket-card-new{background:var(--ticket-card-bg);border:1px solid var(--ticket-border);border-radius:12px;padding:20px;transition:all .2s}.ticket-card-new:hover{transform:translateY(-2px);box-shadow:0 8px 20px #0000001a}.ticket-card-header{display:flex;justify-content:space-between;margin-bottom:12px}.ticket-id{font-weight:700;color:var(--aj-primary-2);font-size:14px}.ticket-status-badge{font-size:11px;font-weight:700;text-transform:uppercase;padding:4px 10px;border-radius:6px}.ticket-subject{font-size:16px;font-weight:600;color:var(--ticket-text);margin-bottom:8px}.ticket-desc{font-size:13px;color:var(--ticket-muted);line-height:1.5;margin-bottom:16px;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;line-clamp:3;overflow:hidden}.ticket-footer{border-top:1px solid var(--ticket-border);padding-top:12px;display:flex;justify-content:space-between;align-items:center}.ticket-date{font-size:12px;color:var(--ticket-muted)}.ticket-priority{font-size:11px;font-weight:700;padding:2px 8px;border-radius:4px}.status-open{background:#38bdf81a;color:#38bdf8}.status-in_progress{background:#f59e0b1a;color:#f59e0b}.status-resolved{background:#10b9811a;color:#10b981}.status-closed{background:#94a3b81a;color:#94a3b8}.priority-low{border:1px solid #10b981;color:#10b981}.priority-medium{border:1px solid #f59e0b;color:#f59e0b}.priority-high{border:1px solid #ef4444;color:#ef4444}.priority-urgent{background:#ef4444;color:#fff}.empty-state-new{text-align:center;padding:60px 20px;background:var(--ticket-card-bg);border-radius:16px;border:1px solid var(--ticket-border)}.empty-icon-new{font-size:48px;margin-bottom:16px;opacity:.5}@media(max-width:600px){.tickets-list-new{grid-template-columns:1fr}.section-header-new{flex-direction:column;align-items:flex-start}.btn-new-ticket{width:100%;justify-content:center}.modal-content-new{max-height:95vh}}:root{--admin-bg: #ffffff;--admin-card: #ffffff;--admin-text: #1a1a1a;--admin-muted: #64748b;--admin-border: rgba(148, 163, 184, .2);--admin-table-header: #f8fafc;--admin-row-hover: #f1f5f9}.dark{--admin-bg: #0f172a;--admin-card: #1e293b;--admin-text: #f1f5f9;--admin-muted: #94a3b8;--admin-border: rgba(255, 255, 255, .1);--admin-table-header: rgba(0, 0, 0, .2);--admin-row-hover: rgba(255, 255, 255, .02)}.admin-dashboard-wrapper{padding:20px;max-width:1400px;margin:0 auto;width:100%}.admin-card-container{background:var(--admin-card);border-radius:16px;border:1px solid var(--admin-border);padding:24px;box-shadow:0 4px 20px #00000014}.admin-header-flex{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;flex-wrap:wrap;gap:15px}.admin-header-info h1{margin:0;font-size:24px;font-weight:800;color:var(--aj-primary-2)}.admin-header-info p{margin:4px 0 0;font-size:14px;color:var(--admin-muted)}.admin-header-actions{display:flex;gap:12px;align-items:center}.admin-select-refined{background:var(--admin-bg);border:1px solid var(--admin-border);border-radius:8px;padding:8px 12px;color:var(--admin-text);font-family:inherit;font-size:14px}.admin-refresh-btn{background:var(--aj-primary-2);color:#fff;border:none;padding:8px 16px;border-radius:8px;font-weight:600;cursor:pointer;white-space:nowrap}.admin-table-wrapper{overflow-x:auto;border:1px solid var(--admin-border);border-radius:12px;background:var(--admin-bg)}.admin-tickets-table{width:100%;border-collapse:collapse;min-width:800px}.admin-tickets-table th{text-align:left;padding:14px 20px;background:var(--admin-table-header);color:var(--admin-muted);font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;border-bottom:2px solid var(--admin-border)}.admin-tickets-table td{padding:16px 20px;border-bottom:1px solid var(--admin-border);color:var(--admin-text);vertical-align:middle}.admin-tickets-table tr:last-child td{border-bottom:none}.admin-tickets-table tr:hover td{background:var(--admin-row-hover)}.ticket-id-tag{font-weight:700;color:var(--aj-primary-2);display:block}.client-name-small{font-size:12px;color:var(--admin-muted)}.ticket-subject-bold{font-weight:600;display:block}.ticket-desc-muted{font-size:12px;color:var(--admin-muted);display:block;max-width:250px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.table-select-status{background:#ffffff0d;border:1px solid transparent;padding:6px 12px;border-radius:8px;font-weight:700;font-size:13px;cursor:pointer}.table-select-status:hover{border-color:var(--admin-border)}.status-open{color:#38bdf8}.status-in-progress{color:#f59e0b}.status-resolved{color:#10b981}.status-closed{color:#94a3b8}.priority-cell select{background:transparent;border:none;font-weight:600;font-size:13px;cursor:pointer}.admin-avatar-small{width:28px;height:28px;background:var(--aj-primary-2);color:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700}.btn-assign-self{background:var(--aj-primary-2);color:#fff;border:none;padding:6px 12px;border-radius:6px;font-size:12px;font-weight:600;cursor:pointer}.btn-delete-ticket{background:#ef44441a;color:#ef4444;border:none;padding:6px 12px;border-radius:6px;font-size:12px;font-weight:600;cursor:pointer}.btn-delete-ticket:hover{background:#ef444433}@media(max-width:768px){.admin-header-flex{flex-direction:column;align-items:flex-start}.admin-header-actions{width:100%}.admin-select-refined{flex:1}}